okpl Privacy Policy — Your Data, Protected
At okpl, protecting your personal information is a fundamental responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how we store and use it, and what controls you have over your own information as a player on our platform.
Information We Collect
When you use the okpl platform, we collect certain categories of personal information in order to provide you with a safe, functional, and personalised gaming experience. The types of information we collect depend on how you interact with our platform, what services you use, and what information you provide directly or that is generated automatically through your use of the site.
We collect information in three principal ways: information you provide to us directly during registration or KYC verification; information generated automatically when you interact with the okpl platform; and, in limited circumstances, information we receive from trusted third-party partners such as payment processors and identity verification services.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID or passport number | Provided by you during registration and KYC |
| Contact Data | Bangladesh mobile number, email address, residential district | Provided by you during registration |
| Financial Data | bKash / Nagad / Rocket wallet number, Visa/Mastercard last 4 digits, transaction history | Provided by you and generated by platform transactions |
| Technical Data | IP address, browser type, device model, operating system, session duration | Collected automatically via server logs and analytics |
| Usage Data | Games played, bets placed, login timestamps, pages visited, bet history | Generated automatically through platform activity |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Collected when you contact okpl support |
okpl does not collect sensitive personal data such as biometric information, health records, religious beliefs, or political opinions. If you voluntarily disclose such information in a support message, it will be treated with the highest level of confidentiality and will not be stored beyond the resolution of your query.
How We Use Your Data
okpl processes your personal data only for lawful, specific, and clearly defined purposes. We do not sell your data to third parties for commercial marketing purposes, and we do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following sets out the primary purposes for which okpl processes personal data and the legal basis for each processing activity.
- Account creation and management: We use your identity and contact data to create and maintain your okpl account, verify your identity, and ensure that only one account exists per player.
- Processing deposits and withdrawals: We use your financial data to facilitate deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests back to your registered payment method.
- Age and identity verification (KYC): We are obligated to verify that all players are at least 18 years of age and that the identity information provided is accurate. This processing is a legal requirement and a condition of account use.
- Fraud prevention and AML compliance: We monitor transaction patterns and account behaviour to detect and prevent fraud, money laundering, and other financial crimes. Suspicious activity may be reported to relevant authorities.
- Customer support: We use your contact data and communications history to respond to queries, resolve disputes, and improve the quality of our support service.
- Personalisation and responsible gaming: We use usage data to monitor your gambling patterns and, where necessary, to apply responsible gaming interventions such as deposit limits or cooling-off periods in your interest.
- Platform improvement and analytics: Aggregated and anonymised usage data is used to understand how players interact with the okpl platform, identify technical issues, and improve game and feature offerings.
- Marketing communications: With your explicit consent, we may send you promotional offers, bonus notifications, and news about new games via SMS or email. You may withdraw this consent at any time through your account settings or by contacting support.
Consent-Based Marketing
okpl only sends promotional SMS or email communications to players who have explicitly opted in. You can opt out at any time through your account settings or via support.
Anonymised Analytics
Platform improvement analytics use aggregated, anonymised data only. Individual player identities are never exposed in internal analytics reports or dashboards.
Responsible Gaming Monitoring
Usage data helps us identify at-risk players and proactively apply responsible gaming safeguards, including spend alerts and self-exclusion prompts, in your best interest.
Data Sharing & Third Parties
okpl does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only where it is strictly necessary to deliver our services, comply with legal obligations, or protect the security of our platform and its users. All third-party service providers with whom okpl shares data are contractually bound to process that data only for the purposes specified by okpl and to maintain confidentiality and security standards consistent with this Privacy Policy.
The categories of third parties with whom okpl may share your data are described below, along with the purpose and legal basis for each sharing arrangement.
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard): We share the minimum necessary financial and identity data with our payment partners to facilitate the processing of deposits and withdrawals. These providers operate under their own privacy policies and are regulated financial entities.
- Identity verification providers: Where required for KYC compliance, we may share identity documents and personal data with accredited third-party identity verification services to confirm the authenticity of player-submitted documents.
- Game content providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): Game providers receive limited technical and session data necessary to deliver game content and verify bet outcomes. They do not receive your full identity or financial data.
- Fraud prevention and AML services: We may share transaction data with specialist fraud detection and anti-money laundering screening services that help us maintain a secure and compliant platform.
- Regulatory and law enforcement authorities: Where required by applicable law or a valid legal order, okpl will disclose personal data to competent regulatory or law enforcement authorities. We will notify you of such disclosures where we are legally permitted to do so.
- IT infrastructure and cloud service providers: Our platform operates on secure third-party cloud infrastructure. These providers are bound by strict data processing agreements and do not have access to the content of player data beyond what is technically necessary for hosting.
International data transfers: Some of our third-party service providers may process data in countries outside Bangladesh. Where this occurs, okpl takes appropriate measures to ensure that your data receives a level of protection consistent with this Privacy Policy, including through contractual data protection clauses with those providers.
Cookies & Tracking Technologies
The okpl platform uses cookies and similar tracking technologies to ensure that the platform functions correctly, to remember your preferences, and to understand how players navigate and use our services. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies cannot execute programs or deliver viruses to your device.
okpl uses the following categories of cookies on its platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functions such as login sessions, account authentication, and security tokens. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, and last-visited game category to personalise your experience. | Up to 30 days |
| Analytics | Collect anonymised data on page visits, session duration, and feature usage to help improve the platform. No personally identifiable data is stored. | Up to 12 months |
| Security | Detect and prevent fraudulent login attempts, bot activity, and account takeover attempts through device fingerprinting signals. | Up to 90 days |
You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair the functionality of the okpl platform, including your ability to log in or complete transactions. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
Data Security Measures
okpl is committed to protecting your personal data through a comprehensive set of technical and organisational security measures. We implement industry-standard security controls designed to prevent unauthorised access, accidental loss, disclosure, or destruction of personal data held on our systems.
Our security framework includes, but is not limited to, the following controls:
SSL / TLS Encryption
All data transmitted between your device and the okpl platform is encrypted using industry-standard SSL/TLS protocols, preventing interception by third parties during transit.
Encrypted Data Storage
Sensitive personal data stored on okpl servers — including identity documents and payment details — is encrypted at rest using AES-256 encryption standards.
Two-Factor Authentication
Players can enable SMS OTP-based two-factor authentication (2FA) on their okpl account to add a second verification step beyond their password at every login.
24/7 Security Monitoring
Our security team monitors platform access logs and transaction patterns around the clock to detect anomalies, suspicious login attempts, and potential data breaches in real time.
Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, okpl will notify affected players promptly and take all reasonable steps to contain and remediate the incident.
Data Retention Policy
okpl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.
The following retention periods apply to the principal categories of personal data processed by okpl:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML compliance and dispute resolution obligations |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping and regulatory compliance |
| KYC Documents | 5 years post-account closure | Identity verification audit trail |
| Customer Support Records | 3 years from last interaction | Dispute resolution and service quality review |
| Analytics & Usage Data | Up to 24 months (anonymised) | Platform improvement; no identifiable data retained |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent for regulatory purposes |
If you close your okpl account and request deletion of your data, we will action your request within 30 days for data that is not subject to a mandatory retention obligation. Data subject to AML, financial record-keeping, or dispute resolution retention requirements will be retained for the applicable minimum period before deletion.
Your Privacy Rights
okpl respects your right to control your personal data. As a player on the okpl platform, you have a number of rights in relation to the personal data we hold about you. These rights are not absolute — some are subject to exemptions where legal obligations require us to retain or process data regardless of your request — but okpl will always respond to your requests in good faith and within a reasonable timeframe.
- Right of access: You have the right to request a copy of the personal data that okpl holds about you, along with information about how it is processed. We will respond to verified access requests within 30 days.
- Right to rectification: If any personal data held by okpl is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings or by contacting support.
- Right to erasure: Subject to our mandatory retention obligations, you may request that okpl delete your personal data. Requests will be reviewed and actioned within 30 days where no legal retention obligation applies.
- Right to restrict processing: In certain circumstances, you may request that okpl limit the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
- Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to okpl, for the purpose of transferring it to another service provider.
- Right to withdraw consent: Where okpl processes your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact the okpl data protection team in writing at [email protected]. Include your full account username, registered mobile number, and a clear description of your request. okpl will verify your identity before processing any data rights request and will respond within 30 days of receiving a valid, verified request.
Contact & Data Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy or about the way okpl processes your personal data, you are encouraged to contact us directly. okpl takes all privacy enquiries seriously and is committed to resolving any data protection concerns promptly and transparently.
You may contact the okpl data protection team through the following channel. Please note that the email address below is for data protection and privacy enquiries only. For general account support, betting queries, or payment issues, please use the live chat service available on the okpl platform.
All privacy-related correspondence should be directed to: [email protected]. Please include "Privacy Enquiry" in your message subject line, along with your registered account username and mobile number, so that we can verify your identity and process your request efficiently.
okpl aims to provide a substantive response to all privacy enquiries within 10 business days of receipt. Complex requests — particularly data access or erasure requests that require a thorough review of multiple data systems — may take up to 30 days, in which case we will acknowledge receipt and provide a timeline for resolution.
This Privacy Policy was last reviewed and updated on 1 January 2026. okpl reserves the right to update this policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The most current version of this Privacy Policy will always be accessible at okpl.bet/privacy-policy. Where changes are material, registered players will be notified via their registered email or mobile number.
24/7 Support Team
Our English-language customer support team is available around the clock via live chat on the okpl platform to assist with account, payment, and general enquiries.
Data Protection Contact
For privacy-specific requests including data access, rectification, erasure, and marketing opt-out, contact us at [email protected] with the subject line "Privacy Enquiry".
Have Questions About Your Privacy?
Our support team is available 24/7 in English to answer any data protection questions. You can also review our full Terms & Conditions or explore the platform responsibly.
18+ only. Please gamble responsibly. okpl is an entertainment platform. Play within your means.